Privacy Policy

Effective date: 22 November 2025

Details

This Privacy Policy explains how HENKA SAS, represented by Léa WAI QUAN CHIN, collects, uses, stores, and protects your personal information in a clear and transparent manner.

We collect and securely store the information you provide when using our website or interacting with us. This includes details you submit on our site, such as your name and email address. We also automatically collect certain technical data such as your Internet Protocol (IP) address, login information, device and connection details, and browsing or purchase history. This information helps us enhance your experience and ensure the proper functionality of our services.

To improve our website performance and better understand how users engage with our content, we use software tools that collect session data, including page response times, page visit duration, interactions (such as clicks), and navigation patterns. This information is used exclusively to optimize your browsing experience.

When you fill in any form on our website, we collect the personal information you provide (such as your name and email address). Your personal information will only be used for the specific purposes described in this Privacy Policy.

We collect such Personal and Non-personal Information for the following purposes:

  1. To provide and operate our Services;

  2. To offer ongoing customer support and technical assistance;

  3. To contact our visitors and users with general or personalized service-related notifications and promotional messages;

  4. To create aggregated statistical data and other non-personal insights that we or our business partners may use to improve our services;

  5. To comply with applicable laws and regulations.

Communication

We may contact you regarding your account, to troubleshoot issues, resolve disputes, collect fees, gather your feedback through surveys, send updates about our company, or enforce our User Agreement or applicable laws.
For these purposes, we may contact you via email, telephone, SMS/text messages, or postal mail.

Withdrawal of Consent

If you no longer want us to process your data, please contact us at:
📧 [email protected]

Policy Updates

We reserve the right to modify this Privacy Policy at any time. Please review it regularly.
Changes take effect immediately upon being posted on this page. If significant modifications are made, we will notify you so that you remain informed about the information we collect, how we use it, and under what circumstances it may be disclosed.

Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or our data practices, please contact us at:
📧 [email protected]
🏢 HENKA SAS, 61 rue de Lyon, 75012 Paris, France